Cti os agent desktop user guide for cisco unified icm contact center enterprise hosted.
Cisco agent desktop 8 5 windows 10.
November 3 2016 by jim jones no comments.
If you want support information for the cisco agent desktop documentation it may be.
Cti os agent desktop and supervisor user guide for cisco unified icm contact center enterprise hosted release 8 5 1 pdf 859 kb cti os 8 0.
You can view a listing of available null offerings that best meet your specific needs.
If you want support information for the cisco agent desktop 10 5 documentation it may be.
Cisco agent desktop is a microsoft windows based client application that gives agents a full featured user interface for managing their calls and work state directly from their desktops using supported cisco unified ip phones or the.
Advanced license is required.
You can view a listing of available contact center offerings that best meet your specific needs.
Cisco agent desktop retirement notification.
Cisco agent desktop and cisco finesse are not supported at the same time for web chat and email features.
Upgrading cisco agent desktop on windows 10.
The cisco agent desktop 10 5 has been retired and is no longer supported.
Web conferencing online meeting cloud calling and equipment.
In the process of our upgrade we had to do a quick upgrade of uccx to 9 02 from 9 01 to be eligible to go the rest of.
Once i changed the agent and supervisor required the same i was able to run both without issue.
I then changed the compatibility tab on the application itself to also run as windows 7 c program files x86 cisco desktop agent exe and also checked run this program as an administrator lower down on the same tab.
So we recently had the joys of upgrading our cisco voice setup to version 11 including our unified contact center express uccx system.
Cisco desktop administrator user guide for cisco unified contact center express release 10 5 pdf 4 mb cisco finesse agent and supervisor desktop user guide for cisco unified contact center express release 10 5 1 cisco ip phone agent quick start guide for cisco unified contact center express release 10 5 pdf 228 kb cisco ip phone.
Cisco webex is the leading enterprise solution for video conferencing webinars and screen sharing.
Cisco agent desktop cisco unified contact center enterprise release 8 5 1 toolbar buttons and keyboard shortcuts 2 common tasks.
Cisco agent desktop for cisco unified contact center enterprise 8 5.
Integrated browser so that popup windows are displayed either as a new tab in the integrated browser or as a regular internet explorer popup window.
